Our team uses AI-assisted drafting to respond to every new Google review on your behalf — a warm thank-you for 5-star reviews, a calm and professional response for the tough ones. We tune the tone and instructions to your business during onboarding, then we run it. You can approve each reply or let us post on your behalf.
1 new review · awaiting your approval
Ryan Taylor
★★★★★“Brogan and his team are fast, detail-oriented, and affordable. Boy and a Bag are the only team I trust! Highly recommend!!”
Mode
Auto Draft
Tone
Friendly
Length
2–3 sentences
Voice
1st person (Brogan)
Ryan, this made my day — thank you! It means a lot to hear you trust us with your vehicles. We'll be here whenever you need us.
Thank you, Ryan. We truly appreciate the kind words and your continued trust in our team. We look forward to serving you again.
Ryan, you rock! Thanks for the shout-out — me and the crew are always glad to help. See you next time!
Drafts generated in <2 seconds. You approve. We post.
We use advanced language models to draft a unique, context-aware reply for every review — referencing what the customer actually said, not a generic template.
During onboarding we set the tone — professional, friendly, or casual — and lock in any phrases your business always uses. We keep replies on-voice month after month.
We reference the customer’s name, the service they mentioned, and the specifics they praised or complained about. No "Dear Valued Customer" copy from us.
Tell us once — "always mention our loyalty program" or "invite unhappy customers to call our manager" — and we work that into the response playbook we run for you.
By default we post replies on your behalf so nothing sits unanswered. Prefer to review first? We queue drafts in your dashboard for a one-tap approve.
When a tough review lands, we draft a calm, empathetic reply that acknowledges the issue and invites the customer to resolve it privately — protecting your reputation in public.
During onboarding we connect to your Google Business Profile and pull in your existing reviews so we have full context before we start replying.
Our team writes a reply playbook for you — tone, signature lines, must-include phrases, and how to handle complaints. You approve it once.
When a new Google review lands, our AI drafts a response and our system posts it on your behalf within minutes. You can switch to approval mode if you prefer to review first.
Every reply we post shows up in your dashboard and the monthly Review Performance Report, so you always know what was said in your name.
Start your free 7-day trial. We set up your entire review engine within 24 hours — cancel anytime during the trial and you won't be charged.
No contracts. Cancel anytime. We'll never charge you without permission.