We are thrilled to announce our most requested feature: the AI-Powered Review Response Generator. Now you can craft personalized responses to every review in seconds — maintaining your authentic voice while saving hours each week.
What’s New?
Our AI analyzes each review’s content, sentiment, and context to generate thoughtful, on-brand responses that sound like they came from you — not a robot.
How It Works
When a new Google review comes in, our AI reads the full review text — the customer’s name, what they mentioned, what they praised or complained about — and generates a personalized response within seconds.
Three Tone Options
Choose the voice that matches your brand:
- Professional:Formal yet warm. Great for law firms, medical practices, and B2B services.
- Friendly:Upbeat and personal. Perfect for restaurants, retail, and consumer services.
- Casual:Relaxed and conversational. Ideal for creative agencies, fitness studios, and cafes.
Custom Business Instructions
Add specific instructions for the AI to follow. For example:
- “Always mention our loyalty program for returning customers”
- “Invite unhappy customers to call our manager at (555) 123-4567”
- “Thank customers who mention specific staff members by name”
Manual or Automatic Mode
In manual mode, every AI-generated reply appears in your Review Inbox for you to review, edit, and approve before publishing. In automatic mode, replies post immediately — perfect for businesses that want zero-touch review management.
Smart Negative Review Handling
The AI treats negative reviews with extra care — crafting empathetic, professional responses that acknowledge the issue and invite the customer to resolve it offline. This approach protects your reputation while showing potential customers that you take feedback seriously.
Available on Pro and Business Plans
AI Auto-Reply is available on Pro ($119/mo) and Business ($247/mo) plans. Connect your Google Business Profile and start responding to reviews in seconds.