During onboarding, our team writes SMS and email templates tuned to your industry, your tone of voice, and the specific scenarios your business runs — new customers, repeat customers, post-service, win-backs. You approve once. We send them every month, with the follow-up sequences already built in.
Mobile mechanics · Recent customers
Hi {first_name}, thanks for trusting {business} with your repair! If you had a great experience, would you mind leaving a quick Google review? {review_link}
Hi {first_name} — just a quick nudge in case our text got buried. A 30-second Google review from you would mean a lot to our small shop. {review_link}
Last note from us, {first_name}! If you have a minute this week, here's the link: {review_link}. Thanks either way.
Variables auto-filled at send
We draft templates in the language your customers respond to — HVAC sounds different from medspa, and we know the difference. Built from what’s worked across our client base.
We write templates for the situations that matter — recent customers, post-transaction, loyal repeat customers, win-backs of quiet contacts, and seasonal pushes.
Each template comes with a 2-3 step follow-up sequence we send to non-responders, with the timing already tuned to lift response rates by around 40%.
We swap in seasonal templates around year-end, the new year, and industry-specific moments so your campaigns stay fresh without you thinking about it.
You give us a few examples of how you talk to customers and we mirror that in every template — your business name, your phrasing, your sign-off.
We watch open and response rates each month. If something isn’t pulling its weight, we rewrite it. You don’t have to ask — we just do it.
During onboarding we collect a few examples of how you currently talk to customers — emails, texts, anything that reflects your tone.
Our team writes SMS and email templates for each scenario your business runs, including the follow-up sequences. We pull from what’s worked for similar businesses.
You read through the drafts, suggest any edits, and approve the set. From that point on, the templates are loaded into the system we run for you.
Each month we send the right template to the right customer at the right time, including any follow-ups. We swap in seasonal versions and tune copy when the numbers tell us to.
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